Answer customers on WhatsApp from your computer.
Connect your business number in about five minutes. Answer every customer from one inbox, send approved updates like order and fee reminders, and see when each message is read.
Runs on Meta’s official WhatsApp Business Platform.
Connected in three steps
About five minutes, with nothing to install. Keep the phone with your business number nearby.
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1Create your account
Your business name, your email and a password.
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2Continue with Facebook
Meta’s own window opens. Choose your business and the WhatsApp number to use.
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3Type the code
Meta sends a code to the phone with that number. Type it in and your inbox is ready.
Example conversation
Questions businesses ask us
Something else on your mind? Write to us at [email protected].
Is this the official WhatsApp?
Connect is made by O Technologies in Dar es Salaam. Your number connects through Meta’s official WhatsApp Business Platform, the same system large companies use, and Meta reviews every template before it can be sent.
Can I keep using WhatsApp on my phone?
Yes, if your number is on the WhatsApp Business app. Choose “In the WhatsApp Business app” when you connect: you keep chatting from your phone, conversations stay in sync, and we bring in your contacts and recent chats. A number on the regular WhatsApp app has to move fully to Connect.
What does it cost?
Meta charges for some messages, mainly templates that start a conversation, and bills the payment method on your WhatsApp Business account directly. Replies to a customer within 24 hours of their message are free from Meta. For Connect plans, write to [email protected].
Do my customers need to install anything?
No. They keep using WhatsApp as they do today. Your messages arrive in their normal chat with your business name.
What is a template?
A message Meta approves in advance, such as an order update or an appointment reminder. WhatsApp requires one when you contact a customer first, or more than 24 hours after their last message. You create and manage templates inside Connect.
Who can see my messages?
Only people who log in to your business account, and O Technologies staff when needed to keep the service running. We never sell your data or use it for advertising.
Your customers are already on WhatsApp.
Answer them from one simple inbox.